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How can I restore my account to a version with older files?
I have the basic dropbox on two computers - say Desktop and Laptop. Due to a Desktop restore from Idrive cloud backup my dropbox on Desktop has updated with old folders/files which were previously deleted or modified and a sync operation up to the max memory allowed in basic account has occured (dropbox stopped sync as memory got full) so now I have incorrect contents on the Web dropbox. I cannot use the rewind facillity as its a basic account (tells be to go buy an upgrade if I try and rewind a folder}. To get back to my dropbox before it got accidentaly updated with old stuff, my idea is to to uninstall dropbox from Desktop and delete the local dropbox folder. My Laptop was not turned on at the time so that holds the correct Dropbox contents. If I now log into my dropbox web account via a browser and delete all files and folders in the web account and then turn on the Laptop, will the dropbox on my Laptop Sync/upload to the dropbox account and effectively recreate the correct contents. on the Dropbox Web account. I can then re install dropbox on the Desktop and the dropbox will now download from the Web and be correct on the Desktop. Will this work please? Thank you in advance for community member(s) help
My data got deleted and I would like to retrieve it if possible
I received an email from dropbox saying that they will be deleting all my files on the account if i do not respond ina certain time frame. As I have missed this time frame, I would like to know if I could still retrieve the data. I have access to my account and I already searched for deleted files and did not locate the data. Can you please help if possible?
We're missing folders from 2024 and we can't find them anywhere.
We are a small group of volunteers who run peer support groups for people with chronic conditions. All of our folders/files from 2024 (except the few files that were not in folders) have disappeared. These have the names of all our participants on them and we are rather frantic. We have spent hours attempting to find them with no luck. They are not in the Deleted Files bin. Can anyone please help?My employer removed all my files and I can't contact support
How about if Dropbox connected a link to their chat button? It doesn't respond, not in English anyway.. Also, my employer seems to have done something (during updating) that removed all my files I've been saving for the past 24+ years, but because Dropbox doesn't actually have an email address that anyone in the company monitors, I can't get any help with my issue. So if my files were accidentally deleted, the clock is ticking down to when the 30-day retrieval period will be over, and I can kiss all my files goodbye.
Eliminazione Account / How can I recover my account and files?
Buonasera, ho un problema. Ho cancellato per sbaglio il mio account aperto da più di 10 anni [Informazioni personali rimosse secondo le linee guida della comunità]. Lì avevo guadagnato più di 6 gb. Ho cancellato per sbaglio perchè volevo cancellare l’account dell’app password, ed invece mi ha cancellato tutto. Ho ricreato l’account con la mail [Informazioni personali rimosse secondo le linee guida della comunità], è possibile riavere il mio spazio da 6gb? Grazie
We reorganized our online-only files and now they're gone.
Dear all, We recently encountered a critical issue during a folder reorganization within our company Dropbox account. Specifically, while moving contents available online only, nearly all online-only files disappeared. The folder structure in question is as follows: Dropbox > A. Admin office > 2 - Admin support > 2- General affairs Prior to November 1st, this folder held approximately 56 GB of data. Following the reorganization, only 2.44 GB of data remains. We need assistance in restoring the folder to its state as of November 1st to recover the full 56 GB of files. Could you please advise on the steps required to restore these files? If restoration services incur a fee, we are willing to proceed with a paid recovery option. Thank you very much for your prompt response and assistance.
