You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
APSN
26 days agoExplorer | Level 3
We're missing folders from 2024 and we can't find them anywhere.
We are a small group of volunteers who run peer support groups for people with chronic conditions. All of our folders/files from 2024 (except the few files that were not in folders) have disappeared. These have the names of all our participants on them and we are rather frantic. We have spent hours attempting to find them with no luck. They are not in the Deleted Files bin. Can anyone please help?
- RichSuper User II
APSN wrote:
All of our folders/files from 2024 (except the few files that were not in folders) have disappeared. ... They are not in the Deleted Files bin.
Have you checked your Events page?
- DavidDexterNew member | Level 2
I make music and I had a folder called "2024 Projects" and the whole thing has disappeared from my computer, somehow been deleted without my knowledge and not even in Recycle bin! It's crazy, it seems like files with "2024" in the title have disappeared.
- APSNExplorer | Level 3
I agree. None of us has any evidence of 2024 at all. It is affecting us a lot because we have new participants and we no longer have their details. It's not funny. We have ascertained that it cannot be any of us who has caused this to happen. It has to he a DB error.
About Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!