We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
".pdf files are supported but something went wrong"
Hello, i'm having the same issue. This is only happening in one office. If i try to open the same link in another office, it opens. This affects all pdf files. I can open all other sites. I've c...
Nancy
Dropbox Staff
Dropbox Staffgbeca, since you mentioned the issue basically occurs when the shared link is opened at a specific office, can you check your device(s) there and make sure they all have the exact same configuration and permissions as the office(s) where you don’t have this issue?
bacarruth, do you remember how long ago you were able to open these files normally on Dropbox? I’m wondering if you see an option to restore an older version of these files this way.
The configuration and permissions should be the same. I've compared the IP addresses, dhcp settings, dns settings. All looks good.
- Megan
Hey @gbeca!
I'd like for us to try one more thing, please.
I'd like for you to try to open the same link from your mobile device, while connected to the same network. Can you give it a go?
The cell phone is connected to the company wifi and is able to open the link.
- Megan
Hey @gbeca, based on everything you described it sounds like a network issue to me.
It could also be device-specific. In any case, I'd suggest that you check with your IT team -if you have one available- to ensure there are no additional restrictions in place.
