pdf files in dropbox folders will not open in MacOS Safari

[Glenn M.5]

I'm running Dropbox on MacOS Ventura. I tend to bookmark pdf files in Safari for quick access. I'm finding that pdf files in Dropbox folders will no longer open in Safari. However, if I move the pdf out of Dropbox, it opens fine. 

This is a new issue. Has never been a problem before.

I cleared the Safari cache. 

[Walter]

Hey @Glenn M.5 , sorry to hear you're having issues with this.

Can you please try another browser and/or  a private browsing window with no extensions or plugins running and let us know if you notice any difference?

Thanks!

[Glenn M.5]

If I open in Chrome, no problem. Definitely a Safari/Dropbox issue.

[Hannah]

Thanks for the update here, @Glenn M.5.

You can try clearing Safari's cache to see if that helps as well. 

[Glenn M.5]

I cleared the cache using the option in Safari's Develop menu. No difference.

[Walter]

Does the issue persist on a private browsing window as well @Glenn M.5 ?

If so, have you ensured that your browser's version is up to date?

[Glenn M.5]

Same problem with private browsing on. The message is "Failed to open page," regardless of whether private browsing is on or off.

[Glenn M.5]

I believe I found the source of the problem but not a solution. On a separate (and fully up to date Mac) pdf files in dropbox were opening fine in Safari. This Mac had the dropbox location as /Users/username/Dropbox. However, the dropbox app updated moving the folder to /Users/username/CloudStorage/Dropbox. Now the issue is happening on this Mac, as well. It's the new location that's giving problems. The message in Safari is "Safari Can't Open the Page."

Dropbox folks, please fix this.

[Rich]

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@Glenn M.5 wrote:

However, the dropbox app updated moving the folder to /Users/username/CloudStorage/Dropbox. Now the issue is happening on this Mac, as well.

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Are the files marked as Available offline, or Online-only? Mark one as Available offline and see if the issue persists for that file.

[Glenn M.5]

The files are already downloaded, hence, available offline. If I move pdf files out of dropbox, they open fine in Safari. If you have a Mac available, give it a try. Place a pdf in a Dropbox folder, then with Safari, use File>Open File... and see if it opens.