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mansi2821's avatar
mansi2821
Explorer | Level 4
3 years ago

paper file attachment error

i am exporting paper attachment documents after exporting i am unable to view these files    example : for text file  i am getting html file in text and when i open it in browser it is showing ...
Dropbox Paper
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi mansi2821, thanks for bringing this to our attention.

 

Could you try switching browsers to see if this helps?

 

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

 

Keep me updated with any progress!

  • mansi2821's avatar
    mansi2821
    Explorer | Level 4
    3 years ago

    I have followed the steps you have mentioned without any extensions i see following result

    and if i save it as html file then it is leading me to dropbox sign in page but i am not able to do sign in and not able to proceed any further 

     

    even after signing in with correct cred it keeps showing me network request failed and won't let me prceed 

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Do you get the same behavior when using a different browser entirely?

       

      Are there any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

      • mansi2821's avatar
        mansi2821
        Explorer | Level 4
        3 years ago

        yes facing same behavior using chrome and internet explorer

         

        and also tested it in local where there is no restriction facing same issue still 

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