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mansi2821's avatar
mansi2821
Explorer | Level 4
3 years ago

paper file attachment error

i am exporting paper attachment documents after exporting i am unable to view these files 

 

example : for text file 

i am getting html file in text and when i open it in browser it is showing correct result 

 

but in any other format like in pdf 

 

in .html file i am seeing these even when i have logged in dropbox 

 

and .pdf file 

 

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi mansi2821, thanks for bringing this to our attention.

     

    Could you try switching browsers to see if this helps?

     

    Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

     

    Keep me updated with any progress!

    • mansi2821's avatar
      mansi2821
      Explorer | Level 4

      I have followed the steps you have mentioned without any extensions i see following result

      and if i save it as html file then it is leading me to dropbox sign in page but i am not able to do sign in and not able to proceed any further 

       

      even after signing in with correct cred it keeps showing me network request failed and won't let me prceed 

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        Do you get the same behavior when using a different browser entirely?

         

        Are there any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

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