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Forum Discussion
dropbox pretending my files are online only while copying
Hello all.
I do not have selective sync on/I have all folders checked to be held locally.
Save HD space automatically is off.
new files default is "local"
My computer says my ...
- Thanks for the detailed response, Tom.
Since you recently downloaded Dropbox to this new computer and chose to sync your files as online-only, perhaps some of them have stayed that way.
Do they have the green check mark icon next to them, or the cloud icon?
If lots of them have the cloud icon, you can actually right click on the Dropbox folder itself, to make everything local at once.
After every file is local, can you try copying them again, to see if you get the same issue?
Megan
Dropbox Staff
Dropbox StaffHey James H.83, sorry to jump into your convo with Hannah!
Just to make sure we're on the same page, can you send me a screenshot of the app's status as shown in your system tray?
While we're at it, I'd appreciate another one from the content of your Dropbox folder to check the syncing icons on your files if possible.
Cheers!
Just to make sure we're on the same page, can you send me a screenshot of the app's status as shown in your system tray?
While we're at it, I'd appreciate another one from the content of your Dropbox folder to check the syncing icons on your files if possible.
Cheers!
Here are the screenshots you asked for and a few more.
- JayThanks for the info, James H.83. Just for clarification, did you select the Smart Sync > Local option as shown in your image when you right-clicked the Dropbox folder?
The green check mark was already there, but I clicked it twice to make sure.
- JayThanks for the info, I'd recommend getting in contact with the support team directly for further assistance.
Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.
