We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

bush32alex's avatar
bush32alex
New member | Level 2
2 years ago

can't download file

I am trying to download a file from an email and dropbox iis telling me I have limited space.  I still have  plenty of space.  The only option it's giving is to upgrade, whcih I'm not going to do.  ...
Download
Downloading
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey bush32alex, sorry to hear you're having issues with this.

 

Could you please send us a screenshot of the message you're getting and clarify the size of the file and what's shown in your plan tab in regards to your quota?

 

This will help us assist further. 

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!