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Forum Discussion

GMo1's avatar
GMo1
Helpful | Level 5
6 years ago

Why is my .mov audio out of sync when streaming from Dropbox?

So I make a Quicktime video in protools.Quicktime plays back in sync.I upload to Dropbox,email link..Quicktime plays back way out of sync when streaming from Dropbox via email link?  If I download Qu...
Download
Sync and upload
  • Mark's avatar
    Mark
    6 years ago

    The website is only ever intended as a preview and for best results it needs downloading, but, you could try logging a ticket with support with examples of the links/files to www.dropbox.com/support and then track at http://dropbox.zendesk.com

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff

Of course, AnnaMcauley. We're here to help after all! :slight_smile:

I've sent you a ticket, so please make sure to check your inbox and we'll take it from there.

Thanks!

ConsHugs's avatar
ConsHugs
New member | Level 2
5 years ago

Hi all,

I've been having this problem for a while and have just noticed that if the audio in the quicktime uploaded is compressed, then dropbox transcodes it with acceptable sync. All of my other uploads had PCM audio as I'm presenting music against the picture so didn't want to compress in case they were downloaded on the other end.

Of course, the transcoding should be able to handle PCM.... But this was certainly a fix for me.

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