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Forum Discussion
Why is my .mov audio out of sync when streaming from Dropbox?
So I make a Quicktime video in protools.Quicktime plays back in sync.I upload to Dropbox,email link..Quicktime plays back way out of sync when streaming from Dropbox via email link? If I download Qu...
The website is only ever intended as a preview and for best results it needs downloading, but, you could try logging a ticket with support with examples of the links/files to www.dropbox.com/support and then track at http://dropbox.zendesk.com
Lusil
Dropbox Staff
Dropbox StaffHi Art5, I'd be more than happy to help!
I've sent you a ticket so that we can have a better look into this together, so when you have the chance, please check your inbox.
Looking forward to hearing back from you!
Hey! I am having the same issue - Could I please have some assistance too?
- Lusil
Of course, AnnaMcauley. We're here to help after all! :slight_smile:
I've sent you a ticket, so please make sure to check your inbox and we'll take it from there.
Thanks!
Hi all,
I've been having this problem for a while and have just noticed that if the audio in the quicktime uploaded is compressed, then dropbox transcodes it with acceptable sync. All of my other uploads had PCM audio as I'm presenting music against the picture so didn't want to compress in case they were downloaded on the other end.
Of course, the transcoding should be able to handle PCM.... But this was certainly a fix for me.
