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Forum Discussion

GMo1's avatar
GMo1
Helpful | Level 5
6 years ago

Why is my .mov audio out of sync when streaming from Dropbox?

So I make a Quicktime video in protools.Quicktime plays back in sync.I upload to Dropbox,email link..Quicktime plays back way out of sync when streaming from Dropbox via email link?  If I download Qu...
Download
Sync and upload
  • Mark's avatar
    Mark
    6 years ago

    The website is only ever intended as a preview and for best results it needs downloading, but, you could try logging a ticket with support with examples of the links/files to www.dropbox.com/support and then track at http://dropbox.zendesk.com

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff

Hey there GMo1, sorry to hear that you're still having trouble with this. 

I've relayed this piece of information to the member of my team reviewing this for you and, as soon as they have more relevant steps or info, they'll get back to you via email. 

Also, thanks for giving the steps I mentioned a try, michael J.30! Much appreciated. 

I was able to locate your ticket and have made sure to reply to it. Please check your inbox for my latest message and we'll take it from there. 

Thanks in advance for your cooperation, peeps!

Art5's avatar
Art5
New member | Level 2
6 years ago

I have the same problem. Could you please do something about it? I will switch to Google Drive if it keeps happening. The director I'm working with doesn't want to download every time he has to check a scene. 

Thanks,

Art

  • AnnaMcauley's avatar
    AnnaMcauley
    New member | Level 2
    6 years ago

    Hey! I am having the same issue - Could I please have some assistance too?

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Hi Art5, I'd be more than happy to help!

    I've sent you a ticket so that we can have a better look into this together, so when you have the chance, please check your inbox. 

    Looking forward to hearing back from you!

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Of course, AnnaMcauley. We're here to help after all! :slight_smile:

    I've sent you a ticket, so please make sure to check your inbox and we'll take it from there.

    Thanks!

  • ConsHugs's avatar
    ConsHugs
    New member | Level 2
    5 years ago

    Hi all,

    I've been having this problem for a while and have just noticed that if the audio in the quicktime uploaded is compressed, then dropbox transcodes it with acceptable sync. All of my other uploads had PCM audio as I'm presenting music against the picture so didn't want to compress in case they were downloaded on the other end.

    Of course, the transcoding should be able to handle PCM.... But this was certainly a fix for me.

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