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Forum Discussion
Where to report page functionality problem? (can't scroll vertically, can't see all page content)
How can I report to DropBox that some essential page functionality isn't working? (Their HTML/CSS has disabled even vertical scrolling, so some page content isn't visible or reachable.) I can't f...
Jay
Dropbox Staff
Dropbox StaffHi Daniel765, thanks for bringing this to our attention.
Could you attach a screenshot showing what you're describing?
This will help me to assist further!
> Could you attach a screenshot ...
Yes. See below.
>... showing what you're describing?
Well, a screenshot can't show that the page won't scroll when I use a scrolling gesture (here, dragging two fingers up or down on the Mac trackpad). However, ...
It does show the absence of the vertical scroll bar (though that might be absent on someone else's Mac or browser based on their preferences and settings).
It does show the empty-folder hint content that (partly) shows up. Hopefully that gives you some useful context.
Also, I notice that even when I zoom in a lot, so that the text becomes huge and most content overflows the browser's display pane for the page, the page still is not scrollable--neither vertically nor horizontally.
I see that vertical scrolling seems to be working fine on at least two page for non-empty folders. (The vertical scrollbar shows up and functions, and the drag-to-scroll-vertically gestures work.)
So ... it looks like the problem is specific to the extra hint content that you show for empty folders.
- Jay
Thanks for the info. Just for clarification, does the issue persist when using incognito mode with any extensions running?
> Just for clarification, does the issue persist when using incognito mode
Yes. It persists in Chrome's Incognito mode.
> with any extensions running?
I don't know that any are running in Incognito mode. Did you mean "without" instead of "with" there?
(In Incognito mode, the extensions icon (like a jigsaw puzzle piece) doesn't show up in/after the address bar, and I can tell that one extension that is active in normal mode is not active.)
