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Joshydubs's avatar
Joshydubs
Explorer | Level 3
2 years ago

Video files are corrupted after downloading them locally.

Hi my friend uploaded videos to Dropbox but when I download them to my samsung s10 phone they loose the colour and become almost black and white, then when I try to edit them they say the file is cor...
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Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hey Joshydubs! Sorry for jumping in here.

 

Since these files were sent to you by another user, is it possible to check this with your friend and see if they’re experiencing the same behavior on their end?

flora456's avatar
flora456
Explorer | Level 3
6 months ago

maybe the files were already corrupted when you uploaded

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