View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Hi -
I've been using dropbox for a few months now and it has been aweseome -
I've got a distributed team of 10 people working across the country - and we've been sharing files on Dropbox without issue until a couple of days ago.
Suddnely, and for reasons I don't understand, no one is able to open files. I thought it was me or my machine or my software .... but I'm getting the same reports from across the country that people are no longer able to open files stored on Dropbox.
Everyone is getting the same error message and calling ME to fix the problem and i don't know what to do -
The file “PDLogo_AnalyticsTag.png” could not be opened.
It may be damaged or use a file format that Preview doesn’t recognize.
Everythting was working fine until Friday or Saturday - when suddently file-opening stopped workiong.
Please help !!!!!
Norah
Moderator @ Dropbox
https://dropbox.com/support
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Still stuck? Ask me a question! (Questions asked in the community will likely receive an answer within 4 hours!)
Jane
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so please give it a Like below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Still stuck? Ask me a question! (Questions asked in the community will likely receive an answer within 4 hours!)
thank you Jane !
yes everyone is getting the same error messate. Mac, PC, everyone.
we've all been using Dropbox for a few months and eveything was fine until a couple of days ago - and now i'm getting people calling me saying they can no longer open the files stored on DropBox
i've got a screenshot for you but can't get it to you as this message board will not accept it ???
i'm not able to get you the screen shot - but the error messages are the same -
"the file .... cannot be opened" ... it may be damged or use a file format Preview doesn't recognize"
i've had 10 people working with this system for 4 months and have never had an issue until a few days ago -
please help !!!
is there a phone number i can call???
this is a serious problem. since february, its all been good. peeople have been sharing files using dropbox.
now, suddenly, no one can open the files that have been stored on dropbox - and now everyone is pissed ... at ME 😞 !!!
can we open the files if i upgrade to "premium" ??? I am desperate and would do almost anything to make dropbox start working again.
my team has a HUGE deadline Friday and are really really f*d if i can't get this thing to start working again -
Norah
Moderator @ Dropbox
https://dropbox.com/support
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Still stuck? Ask me a question! (Questions asked in the community will likely receive an answer within 4 hours!)
Norah
Moderator @ Dropbox
https://dropbox.com/support
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Still stuck? Ask me a question! (Questions asked in the community will likely receive an answer within 4 hours!)
Hello,
I actually have same problem as Clangdon described. I tried quitting Dropbox, it does not help. When I download files from Dropbox - then I can open them and they look just fine. The problem is with those that are syncornized. I can not Preview any of them, those that I worked on 4 days ago are working after opening them, but older ones ar enot. It looks like synchronizing is damaging files? This is the message window I get:
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!