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Mian1's avatar
Mian1
New member | Level 2
12 months ago

Thumbnails of photos not showing on Windows 11

Hi there   I have issues with my thumbnails on DropBox   DorpBox is showing all the thumbnails as icons   I have attached a screenshot with this email   Please confirm how to fix this...
Desktop
desktop app
Preview
Previewing
Windows OS
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Thanks for the update, Mian1.

 

What about when you right-click one of those photos in your Dropbox folder in the file explorer and choose "Make available offline"? Does it show the thumbnail?

joshyutah's avatar
joshyutah
New member | Level 2
9 months ago

I am having the same issue out of no where.  It is only happening on one of my windows 11 PC's. 

V 193.4.5594

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Hey joshyutah, welcome to our Community! 

     

    One thing that I want to ask is if this behavior of files' thumbnails not previewing properly, happens with all of your files, or just some specific ones?

     

    The reason I'm asking you to do this, is to identify if the files that fail to preview sync are online-only or available offline.

     

    When did this start happening? 

     

    Keep me posted, and we'll take it from there! 

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