Forum Discussion

Explorer | Level 3

2 years ago

This file cannot be previewed because you are offline

Why can't I see the documents I received?

Megan
2 years ago
Hi dleigh73, I see.

However those security walls could in some cases be interfering with the way you preview the shared link. And it would help us narrow down the cause, if you could try to disable them, and then check if the link previews the way it should.

Dropbox Staff

Hi dleigh73, welcome to our Community, and happy March 1st!

If I understand this correctly, you get the "file can't be previewed because you're offline" error when you're trying to view one of your files.

I'd love some extra details, such as how you're trying to view the file? Is it on the website, desktop or mobile app?

You mentioned that you received this document: did you receive a shared folder, shared link, Transfer or a different way?

Keep me posted, and we'll take it from there!

Explorer | Level 3

2 years ago

I received a link:

link removed

Trying to view on website.

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