Learn how to make the most out of the Dropbox Community here 💙. 

Forum Discussion

RayH's avatar
RayH
Explorer | Level 4
4 years ago

There was a problem completing this request

When signing in to Dropbox, the above message appeared on my screen.

desktop
Error Messages
View
Web
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Hey RayH, thanks for reaching out.

    Did you have any issues, when this error appeared, or did it allow you to sign in as normal?

    And did the error message go away after you signed in?

    Also, make sure you try from a different browser as well, to see if you get the same behavior.

    Keep me posted on how it goes!
    • RayH's avatar
      RayH
      Explorer | Level 4
      4 years ago

      Hello Hannah,

      Thank you for your reply.

      1) No issues, although I have recently deleted all my dropbox.com files as I wish to start afresh with Dropbox. It allowed me to sign in as normal.

      2) Yes.

      3) The message appeared whilst I was using the Safari browser. I've since used the Firefox browser and the message didn't appear.

      Kind regards,

      Ray

       

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        Hi RayH, what OS are you currently running on your device?

        Do you have any extensions or plugins running on your Safari browser which could be blocking the site from logging in?
    • winifax's avatar
      winifax
      New member | Level 2
      2 years ago

      I get the same error see image: (has nothing to do with which browser, this is the dropbox app itself)

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi winifax, let's jump right into this!

         

        Could you kindly attach your screenshot here, because due to security reasons we can't click on your link? 

         

        Also, do you get this error message when trying to sign into the web, desktop or mobile app?

         

        Keep me posted! 

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!