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Gunsnrosie · ‎01-02-2019

I am getting this error today when attempting to open files through desktop browsers as well as via the mobile app. I have tried two different browsers on my laptop (Firefox 64.0 and Chrome 71.0.3578.98, then Firefox again after clearing full history/cache in safe mode), and also the mobile app on iphone. No dice.

I can't find a similar scenario in the help center here so I'm posting in the hopes that I can get something else to try!

Lusil · ‎01-02-2019

Thanks for all your reports, everyone! In order to keep all your concerns collected and to troubleshoot efficiently, your comments concerning this matter were brought together under this thread.

I just wanted to mention that, as our status page also mentions: all systems operational. Should you experience any further issues with this, please don’t hesitate to get back to us. Cheers!

Lusil
Community Moderator @ Dropbox
dropbox.com/support

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ejanniello · ‎01-02-2019

I am trying to share a folder and on both the desktop app and in the dropbox.com online version, I am getting this error "Sharing unsuccessful. We are unable to process your request. Please try again later." Nothing seems to work. Others are having the same issue sharing a folder and document. Thanks!

emckayeb · ‎01-02-2019

i am having the same issue today

HafotyJones · ‎01-02-2019

Same issue

jbl413 · ‎01-02-2019

I'm currently having the same issue. Please fix ASAP!!!

GentryWild · ‎01-02-2019

same issue! .... was REALLY worried something happened to all my files!

azzlyn2006 · ‎01-02-2019

Same Issue here. Frustrating because there is no way to contact Dropbox support immediately (e.g. phone number or Chat feature - no one is available right now...).

Ghostcrayon · ‎01-02-2019

Same here. Thought it was an available space issue so I deleted a load of old files, but still not working. I reckon something's gone kaput Dropbox's end...glad it's not just me!

AklArtsFest · ‎01-02-2019

Hi - I'm getting this message when attempting to open folders within Dropbox. It doesn't happen with all folders, but with a lot (including several I need!). On some it then gives a message 'Still Working' and then stops working and reverts back to the directory listing of folders and files.

We have a Dropbox Plus account. I have already checked the space and there is plenty still available (862GB). Also I have tried on different browsers - Chrome and Internet Explorer.

mshappee · ‎01-02-2019

I am having the same issue right now. Tried several different browsers and file types. I have a premium account and this hasn't happened before, I am assuming there is an internal problem with Dropbox right now and should be resolved within a reasonable amount of time....hopefully.

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