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Orenda's avatar
Orenda
Explorer | Level 3
3 years ago

Suddenly can't drag and drop anymore

So I updated to the latest Dropbox app version on my Ipad Pro 2021 (which also is updated to the latest iOS version) and now I suddenly can't drag and drop any files anymore from my Dropbox app into other programs. I changed nothing in my settings and it was working perfectly until the updates hit.

 

I do not get any messages, I try to drag the file from the Dropbox app to my Procreate canvas and nothing happens (it used to say "importing" and then it imported the file I dragged in).

 

Is there any fix for this?

 

 

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  • Om Gajjar's avatar
    Om Gajjar
    Explorer | Level 3
    3 years ago

    Did you tried re-installing Dropbox on your iPad Pro?

      • Om Gajjar's avatar
        Om Gajjar
        Explorer | Level 3
        3 years ago

        1. On the Dropbox main page, click on the view button to open the drop-down menu.

        2. Select the Grid option, and then attempt to drag and drop files to Dropbox to check if the issue persists.

         

        TRY THIS👆

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago
    Hey Orenda, sorry to be jumping in here, but could you try disabling Dropbox as a location in your Files app and re-enabling it anew?

    Let me know if that helps improve matters. 
    • Orenda's avatar
      Orenda
      Explorer | Level 3
      3 years ago

      Hi Walter! Thanks for the suggestion, I found that one somewhere else online, so I tried that but it didn't help 😞

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago
        Sorry to hear this persists Orenda

        May I reach out via email to have a better look internally?

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