We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

Orenda's avatar
Orenda
Explorer | Level 3
3 years ago

Suddenly can't drag and drop anymore

So I updated to the latest Dropbox app version on my Ipad Pro 2021 (which also is updated to the latest iOS version) and now I suddenly can't drag and drop any files anymore from my Dropbox app into ...
Mobile
View
Orenda's avatar
Orenda
Explorer | Level 3

Yes 🙂

Om Gajjar's avatar
Om Gajjar
Explorer | Level 3
3 years ago

1. On the Dropbox main page, click on the view button to open the drop-down menu.

2. Select the Grid option, and then attempt to drag and drop files to Dropbox to check if the issue persists.

 

TRY THIS👆

  • Orenda's avatar
    Orenda
    Explorer | Level 3
    3 years ago

    Sadly, this doesn't work either 😞

     

    I also tried removing the Cache, it didn't help...

    • Om Gajjar's avatar
      Om Gajjar
      Explorer | Level 3
      3 years ago

      I think you should use the upload feature rather than using drag and drop...

       

      As far as I know that the drag and drop feature is new in iOS so it may result in drag and drop error but drag and drop should work in Mac or Windows PC

       

      If an update comes in your iPad than update to the latest version and try it again.

      • Orenda's avatar
        Orenda
        Explorer | Level 3
        3 years ago

        Ok, well, I tried that but then half of the times I get the notification that "file name is not correct" and it shows me file names like titleofpicture.jpg.icloud suddenly! I didn't add the .icloud extension? Might that extension be the problem?

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!