Stopped working end of September 2023

[dmease001]

I am SO frustrated with Dropbox.  It was working fine until September 25, 2023, and since then I CANNOT get it to work!  I do NOT want to sign up for paid plans especially since I'm supposed to have 5GB of Dropbox space through my Quicken subscription.  My husband has Dropbox space in addition to what I'm supposed to have.

So what do I have to do to get my free Dropbox space utilization working again?

The "help" information has not been at all "helpful" for me. 

I should be able to SAVE a file to my Dropbox folder(s) and then view it on my phone Dropbox app.  For some reason those files have not been updated to my phone since the end of September 2023 no matter how many times I save them AGAIN (and AGAIN and AGAIN).

Someone PLEASE help!

thanks!

[Walter]

Hi there @dmease001, sorry to hear you're having issues with this.

Can you please let us know what exactly is not working for you so that we can assist further?

Also, could you clarify your device's OS version and the version of the Dropbox app you're using there as well?

Do you see the files you mentioned on our website by the way?

Let us know more and we'll take it from there. 

[dmease001]

On my Mac the OS is MacOS Ventura 13.5.2 and Parallels Desktop for Mac version 18.1.1

On my iPhone 8 the IOS version is 16.7.1                   the Dropbox App version is 348.3.2

On my iPad (9th gen) the iPadOS Version is 16.7.1.    the Dropbox App version is 348.3.2

Historically, I was able to use an Excel file, for example, on my Mac and then save it to my Mac Desktop.  And then I would SAVE AS to

C:\Users\dmeas\Dropbox\Dixie temp\filename.xlsx

I could then go to my iPhone Dropbox app and open that filename using Excel and view its contents.

I'm really not certain what is in my Dropbox web/online account that you asked about.

Obviously, I am not a techie nor a power user.  But the Dropbox app had worked well for a long time and it would be nice to be able to use it again in my simplistic manner rather than have to learn some other system like iDrive, etc.

Do you need any more information from me?

[Walter]

What about the desktop app on your MacOS device @dmease001?

If it's running, can you check its status and version as shown in your menu bar? 

[dmease001]

I've clicked on everything Dropbox-related that I can find and nothing on my Mac shows me the status and version in my menu bar. ???

[Walter]

Is it possible that it's not running on your computer normally then @dmease001? 

Have you tried relaunching it from your apps folder? 

[dmease001]

Still no luck!

But, I do have a notification from Dropbox that says:

"Dropbox for macOS on File Provider is now ready

As part of this update, your Dropbox folder and files will move to a new secure location on this Mac.

You'll continue to have access to your Dropbox files during this process."

Is this UPDATE part of the problem that I'm having???

[Hannah]

Hey @dmease001, the update shouldn't be related to the issue.

From what I can understand from your description of the issue, the Dropbox app on your Mac is not syncing.

You should have gotten this notification about the upgrade on the Dropbox icon that's currently located in your menu bar, right?

Can you hover your mouse over this Dropbox icon? This should give you the version and sync status of the app.

As for the website, if you login to dropbox.com with your account credentials, you should see your Dropbox files on this page.

Do you see current versions of your files there or just what you see on your phone?

[dmease001]

When I hover over the icon it says:

Dropbox 184.4.6543

Up to date

When I opened Dropbox with the link you provided, the files are still the old ones from on or before Sep 25 2023.

What do I do now?

[Hannah]

Thanks for checking, @dmease001!

Can you please close the Dropbox app, then relaunch it from your applications folder and then check the sync status again, to see if that helped?