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deewheeler7's avatar
deewheeler7
Explorer | Level 3
10 months ago

My Video Only Plays Sound With No Picture

It was working great & now it sends the sound only.  The Video doesn't show up.  What can I do?
Preview
Previewing
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Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Thanks for posting this here, deewheeler7. 

 

Which Dropbox platform are you experiencing this on? 

 

Feel free to send me a screenshot of what you see too, and I’ll take a look.

 

Keep me in the loop.

deewheeler7's avatar
deewheeler7
Explorer | Level 3
10 months ago

My MacBook Air is what I'm using.  I transfer the video, but there is sound with no picture.  It used to work great.  What can I adjust to make it work?  I would rather speak to a person.  My number is [email removed as per Community Guidelines]

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hey deewheeler7, how exactly did you transfer the video?

     

    Did you use the desktop app, to sync it from the website locally to the device, or by downloading it from your account online? 

     

    Also, keep in mind that you can see your Support options by visiting this page. 

    • deewheeler7's avatar
      deewheeler7
      Explorer | Level 3
      10 months ago

      I had used this transfer before, but this time while emailing it again from Dropbox it showed the video.  Then as it played the picture went away & it only had sound.

      • deewheeler7's avatar
        deewheeler7
        Explorer | Level 3
        10 months ago

        It went through perfectly on WeTransfer.  I called Apple Support & they said there is a problem on your end.

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