My RTL Word documents appear LTR on the Dropbox web, after updating Microsoft Word.

[yoav60]

since i upgraded my word from 2016 to word 2019 my word documents which are written RTL are appearing LTR on the dropbox web. what to do?

[Nancy]

Thanks for posting on the Community, @yoav60!

Is this only happening on Dropbox? How about Word documents you’ve stored outside of your Dropbox account and locally on your computer? Do they appear normal? 

Are you seeing this when previewing the files on www.dropbox.com or when you open them online with “Word for the web”?

Is it possible to send a screenshot of what you see? 

Keep me posted.

[yoav60]

Hi Nancy

Thank you for your reply.

Is this only happening on Dropbox? yes only on Dropbox

How about Word documents you’ve stored outside of your Dropbox account and locally on your computer? Do they appear normal? Yes they appear normal

Are you seeing this when previewing the files on Dropbox.com or when you open them online with “Word for the web”? exactly only when opening the word for the web

Is it possible to send a screenshot of what you see? attached a screenshot of the same document. when i turn to word for the web - it turns to left to right (the first screenshot). I noticed now that the language where the number of words are counted is English although i write in Hebrew...

[Megan]

Hey @yoav60, let me jump in here too!

If you try previewing the content using a different browser, do you notice any difference?

Also, does this behavior apply to all of your Word documents, or just some of them? 

[yoav60]

no difference using a different browser

What I found is that the problem appears only on those documents which includes bullets in them:

• this is a bullet
• this is what i mean😃

[Megan]

Hey @yoav60, thanks for checking! 

If the same thing applies on a different browser, I believe this has to do more with Word rather than Dropbox. 

Have you tried duplicating these documents, and seeing if the same behavior is apparent there? 

[yoav60]

hi

the problem appears only on word on the web inside Dropbox

no problem on my word documents on PC

[Nancy]

Is this only happening for existing Word docs? What if you create a new one?

[yoav60]

Hi Namcy . The problem is the same for new and old documents

[Nancy]

@yoav60, can we open a ticket for you and have our support team investigate this further?