Photo not showing up. It says the file is damaged.

[Caricart8]

I have a lot of photos from jun 8 not showing up

[Rich]

---

@Caricart8 wrote:
I have a lot of photos from jun 8 not showing up

---

You need to provide more information before anyone will know how to help you. Not showing up where? On the Dropbox website, your computer, a mobile device, etc.? Are you getting an error message? Where are you expecting to see them and where did they come from. Please be specific.

[Caricart8]

It says it’s not previewing the file

[Megan]

Hey @Caricart8, let's jump right into this! 

Have you tried previewing your content using a different browser, by any chance? 

Do you remember which platform you used when uploading your content? 

Let me know more, and we'll take it from there!

[Caricart8]

Yes

[Caricart8]

I tried chrome and firefox

[Megan]

Hey @Caricart8, and how did you initially upload your files? 

Would you mind sending over a screenshot of the error message you get, please? Which file types do you try to open? 

[Caricart8]

From iPhone screenshot

[Good joe]

Type of of files was jpg

[Megan]

Hey @Caricart8, just a heads up that your screenshot wasn't attached, in case you tried to send it over. 

Also, if you download the file locally, and try to open it from there do you see any similar messages, or does it preview?