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Forum Discussion
Is there a fix if my Dropbox file download keeps failing?
Every time I try to download a file I get a failed status in Chrome or Safari. When I download in Firefox it fails, however Firefox allows me to "restart" the download and it begins again where it le...
- Good news here, the problem has been fixed...I was able to download a 23GB file from the web @ a consistent 30mb/sec...took 13 minutes. Dropbox support emailed me this morning to let me know:
We've had our engineers working on this and the good news is the problem has been fixed. Please check again and you should find that the correct modified time is now displayed on files uploaded via the Dropbox website.
Sorry for any inconvenience this caused.
Thanks everyone
update - yes - I have submitted a ticket.
I can verify that my team member and I are having this same problem trying to download a 22 GB file. We are attempting it from two different locations, from Windows 10 and Linux, from Firefox and Chrome, and over wired and wireless networks, all to no avail. I have submitted a ticket for it.
We routinely upload and download large files like this, so we have not had this issue before, where every single download attempt fails.
- As you may have seen in my previous post - I was able to successfully work around this by using Firefox and then choosing "restart" in the download window whenever the file failed. Firefox would then pickup where the transfer dropped and go another distance before having to repeat this step. Eventually (depending on how large the file) I was able to complete the transfer.
SUPER ANNOYING and not a solution - but at least it may get you what you need until Dropbox addresses this. - I did see that, thank you. I tried that and it works for me, but I can't tell a client to do something like that...this should just work correctly.
In the meantime, the latest response I received from support was: "I have sent your request to a member of my team who specializes in this kind of issue. They'll review it carefully, and get back to you as soon as possible."
I'll update this thread once they get back to me and hopefully resolve the issue.
Thanks - Sanchez
Dropbox Staff
- Thanks Sanchez, I did receive a reply from support:
Thanks for reporting this problem. Without you, other customers could have experienced this same issue. You’re helping us make Dropbox better for all our customers.
I relayed the details of your problem to our engineering team. From here, they’ll evaluate the problem and work toward a solution.
I can’t say exactly how long this will take. Depending on the nature of the issue, it could take a day, a few weeks, or longer. I’ll keep a close watch on the team’s progress and let you know as soon as I have an update.
I'll update this post again when I know more.
Thanks - Good news here, the problem has been fixed...I was able to download a 23GB file from the web @ a consistent 30mb/sec...took 13 minutes. Dropbox support emailed me this morning to let me know:
We've had our engineers working on this and the good news is the problem has been fixed. Please check again and you should find that the correct modified time is now displayed on files uploaded via the Dropbox website.
Sorry for any inconvenience this caused.
Thanks everyone - Sanchez
I am still receiving the network failure. It does appear that more files are working more often, but I am still getting the same failure on about 50% of my transfers today.
- Sanchez
