You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

PCBoB's avatar
PCBoB
Explorer | Level 3
2 months ago

No option to save the updated version of file when using the Dropbox badge

Hi. Got a weird issue where the Dropbox badge shows all states (other person editing, we'll let you know when they've finished etc) EXCEPT offering to download the new version after the other user ha...
Desktop
Share
Sync
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi there PCBoB - sorry to hear you're having issues with this.

 

Could you please let us know your device's OS version, and the version and status of the Dropbox desktop app as shown in your menu bar/system tray?

 

Have you tried rebooting your device and/or quitting and relaunching the app since you first noticed this?

 

Let us know more and we'll take it from there. 

PCBoB's avatar
PCBoB
Explorer | Level 3
2 months ago

Thanks for picking this up. One PC is Windows 11, and one is Windows 10. Both Dropbox apps are 211.4.6008 (both Dropbox systems upgraded, uninstalled & reinstalled several times to try to fix this - always the same). Only other "clue" I can offer is that I sometimes also see briefly Dropbox attempting & failing sync with brief flash of sync issue as "can't sync file because open in Word", starting sync again, failing, etc etc......

 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    I see, thanks for the additional information  PCBoB 

     

    Could you have a look at your events page and the version history of the files to see what might be happening? 

    • PCBoB's avatar
      PCBoB
      Explorer | Level 3
      2 months ago

      Nothing seems wrong in Events or Version History. A little more info this morning though - both Dropbox apps updated themselves to 212.3.5649, but situation remains same. I have now noticed that the problem seems definitely on the PC which has NOT edited. The Dropbox app continually tries to download the new file, fails, tries again, fails... while badge has returned ito normal-nobody-else-viewing state

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Hey PCBoB! Hope you don’t mind me chime in. 

         

        So, is it safe to assume the issue persists only one of your two computers? If yes, is it the Win10 or Win11 device?

         

        When the Dropbox app doesn’t attempt to sync any updates via Badge, is it up to date?

         

        Let me know if I’ve misunderstood something.

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