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Forum Discussion
Invalid email/password combination
When I sign in to download the shared documents, it always shows invalid email/password combination. Why does it show this remind?
What is 'the page' you accessed, was it the official Dropbox site? Were you able to access the documents you need?
Currently, this is what the official login page looks like:
As you can see, this has the new logo, and no Microsoft login. I'd personally recommend accessing the Dropbox site and then resetting your Dropbox password, just in case this was a phishing site you accessed.
If you use the same email and password with other sites, I'd recommend changing them there as well.
The customer shared the document by the link, and I have contacted the customer to share the documents again, but still shows the alert.
Jay
Dropbox Staff
Dropbox StaffHi vincy peng, the image you posted previously, on what site is this, is it the official Dropbox site?
It's showing the older logo for Dropbox, so there is a possibility that this isn't a genuine site.
- I entered the page by click the download link. Is there any problems?
- Jay
What is 'the page' you accessed, was it the official Dropbox site? Were you able to access the documents you need?
Currently, this is what the official login page looks like:
As you can see, this has the new logo, and no Microsoft login. I'd personally recommend accessing the Dropbox site and then resetting your Dropbox password, just in case this was a phishing site you accessed.
If you use the same email and password with other sites, I'd recommend changing them there as well.
I registered the account in dropbox.com, below image is the interface when I click the link to download the documents and when I click "download all", it requiers me to sign in.
So do you mean the documents sender should go to the official site to send the documents again?
- Rich
Super User II
vincy peng wrote:
... when I click the link to download the documents and when I click "download all", it requiers me to sign in.
The link you're clicking is taking you to what appears to be a fake Dropbox site. It's possibly a phishing attempt to capture your credentials. If you entered your email address and password in that site you should log in to your account at dropbox.com and change your password immediately, as well as changing your password on any other website or service that uses the same email and/or password.
So do you mean the documents sender should go to the official site to send the documents again?Are you sure your customer has actually shared files with you? Are these files you were expecting or did you receive them without notice? I would contact your customer and ask them if they actually sent you any files.
Noted it and thanks for your support.
