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Marie-HeleneLeclair's avatar
Marie-HeleneLeclair
New member | Level 2
2 years ago

I get a message that I'm offline when I look at a file in Dropbox

Does anybody knows why I get this message when I want to look at a file in my drop box.   It says that i'm offline.
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Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi there Marie-HeleneLeclair - thanks for joining our Community and happy Friday!
 

Could you please send us a screenshot of the error you're getting and clarify your device's OS and if you're previewing your files through a web browser or via the Dropbox mobile app perhaps?

 

Any additional information is more than welcome! 

grazzie's avatar
grazzie
New member | Level 2
10 months ago

Same issue with ALL file types. What the heck is going on?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hey grazzie, let's try to see what we can find together! 

     

    Do you notice this behavior on a specific browser? 

     

    If I were you, I'd try switching browsers, and also clearing the cache on my current one. Can you give it a go and try again? 

     

    Let me know more!

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