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Forum Discussion
I cannot open my PowerPoint file online.
My powerpoint won't open online. I could yesterday but not today. i have cleared cache
I am having a similar problem. I have also cleared cache, restarted my computer, and tried 3 different browsers (chrome, edge, and firefox).
- Hannah
Dropbox Staff
Hey Jacintha and sracinez, thank you both for bringing this to our attention.
Can you give us some more info on what you see?
Are you getting any error messages when trying to open the files?
If so, please send over a screenshot, so we can check it out.
Also, are you having this issue on all your PowerPoint files or just a specific one?
Thanks in advance!
It's happening for all of my powerpoint files. After clicking "Open powerpoint for the web", it opens the powerpoint window but doesn't load the file. Screenshot of what I see for every file I try to open. If I leave it open long enough, I will eventually get an error message.
This is what I see for every file I try to open.
My PowerPoints are not opening, anyone having similar issues? Tried to connect with live chat and that isn't working either
- Megan
Hey omalleypat, let's jump right into this!
Do you get any errors on your end when this happens? If I were you, I'd also try a different browser, just to see the results you get there.
Keep me posted!
no error messages show up on Chrome. On Microsoft Bing I get the attached error message.
Does anyone know how to fix PowePoint blank screen? I tried to open my PP file yesterday, but it began to show only blank screens, and I could no longer edit it - does anyone know the cure for this?
