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Forum Discussion
DG5243
5 years agoExplorer | Level 3
Powerpoint file not opening online
I'm trying to edit a presentation a colleague shared with me but can't get it to open with Poweerpoint for the web tool. I see the file icon in my folder. It opens in the browser when I click on it. Chosing the Open / Powerpoint for the web button opens a new tab which sometimes asks me to log into my MS Online account, which I do. I then get a loading page that seems to refresh itself for many minutes, before finally giving an "Ooops something went wrong" error. The tab is labelled "undefined - Excel for the web". (Viz., Excel not Powerpoint.) Any ideas?
I am using Firefox on Windows 7. I have tried quitting Firefox and opeing again in private mode. Neither Powerpoint and Excel are open on the workstation.
Thanks.
Hey there DG5243; welcome aboard and thanks for using Dropbox!
Can you please let me know if you get any different results after clearing your browser's cache and on other browsers?
Thanks!
- WalterDropbox Staff
Hey there DG5243; welcome aboard and thanks for using Dropbox!
Can you please let me know if you get any different results after clearing your browser's cache and on other browsers?
Thanks!
- DG5243Explorer | Level 3
Rebooting and restarting Firefox didn't help. I'm reluctant to clear the cache since private browsing didn't work. But it does seem to open in Internet Explorer. Using Firefox on a different computer (Windows 10) also seems to work. Thanks.
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