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DG5243's avatar
DG5243
Explorer | Level 3
5 years ago

Powerpoint file not opening online

I'm trying to edit a presentation a colleague shared with me but can't get it to open with Poweerpoint for the web tool. I see the file icon in my folder. It opens in the browser when I click on it. Chosing the Open / Powerpoint for the web button opens a new tab which sometimes asks me to log into my MS Online account, which I do. I then get a loading page that seems to refresh itself for many minutes, before finally giving an "Ooops something went wrong" error. The tab is labelled "undefined - Excel for the web".  (Viz., Excel not Powerpoint.) Any ideas?

 

I am using Firefox on Windows 7. I have tried quitting Firefox and opeing again in private mode. Neither Powerpoint and Excel are open on the workstation.

 

Thanks.

    • DG5243's avatar
      DG5243
      Explorer | Level 3

      Rebooting and restarting Firefox didn't help. I'm reluctant to clear the cache since private browsing didn't work. But it does seem to open in Internet Explorer. Using Firefox on a different computer (Windows 10) also seems to work. Thanks.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff

        So there's an issue with Firefox on that specific machine of yours DG5243; have you made sure it's updated to the latest stable version? 

         

        Maybe that will do the trick!