You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

rbkrdf's avatar
rbkrdf
Explorer | Level 3
4 years ago

I can't see comments

Hi All, I've shared a bunch of MS word files with a research assistant who is able to comment on them. I can see his comments in my little Dropbox notification window, but when I go to Dropbox and open the file, none of his comments are visible on the document. I can see earlier comments left on the document (before it was in DB and before I shared it with him) but none of his. What am I missing? Thank you!! 

  • Rich's avatar
    Rich
    4 years ago

    rbkrdf wrote:

    how can I make it so that I can see the Dropbox comments and, ideally, the Word comments at the same time?


    It's two completely separate commenting systems, so you can't. You need to view the Dropbox comments on the Dropbox website, and the Word comments within Word.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    Hi rbkrdf, thanks for posting on the Community!

    Which browser are you using to view the file on the site?

    Are these Dropbox comments, or comments within the Word file itself?

    This will help me to assist further!
    • rbkrdf's avatar
      rbkrdf
      Explorer | Level 3

      They're word comments, I'm pretty sure. I'm using Chrome but the same problem occurs from my desktop. When I log on from the browser it doesn't show any activity from him at all though it does show that I've shared the folder with him, but on my desktop in the dropbox notification window I can see thumbnails of all of his comments.  Thank you! 

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        Could you attach screenshots showing what you're describing in order to look into this in more detail?

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!