I can't scroll down through my files

[Clzufall]

I am unable to scroll down through my files.

[ftavp]

When I go to dropbox.com and try to scroll down to view my folders, the scroll bar barely moves and then pops back to the top.  I have not had this problem in the past and have not updated anything on my MacBook pro.  I am using Safari, 10.12.6 (Sierra) which I have always used.  Again, no updates, etc. to any software.  Why is this happening and how can that be fixed?

[Jay]

Hi @ftavp, thanks for posting today!

Could you try switching browsers to see if this helps? 

Otherwise, use incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. 

This will help me assist further!

[bdottolo]

I am actually having the SAME issue and private browsing does NOT work.   This is HORRIBLE> 

[Lusil]

Hey @bdottolo, thanks for joining us on this discussion. 

Did you also try another browser and clearing your cache? Maybe that will do the trick. 

Give us a nudge with any updates. Cheers!

[Dan B.50]

Yup, also the same issue. Weird.

[rfugatti]

This is happening to me too. Sucks. I'm also on Safari. Started happening recently. 

[Lusil]

Hey @rfugatti, thanks for joining us on this thread. 

Are you having this issue on other browsers as well? 

If you haven't already, try an incognito/private browser and see if you still experience the same behavior.

[Breeoxd]

Clearing cache and switching browsers doesn't work. 

It costs =$50 a month for this- when are you going to FIX IT

[Breeoxd]

When is someone on Dropbox going to actually fix this issue? I'm tired of chatting with people who don't know anything and constantly promise to "escalate" when we can't scroll, can't sort items that are starred or search results alphabetically, export folders on our phones etc. You need to do BETTER.