I can't scroll down through my files

[Clzufall]

I am unable to scroll down through my files.

[Jay]

Hi @Clzufall, thanks for posting today!

I'm sorry to hear about this. Are you experiencing this on the Dropbox site or the desktop or mobile app?

Any info you can provide would be great!

[Clzufall]

I am on the internet with the Dropbox site open.

[Jay]

Thanks for the info. Could you try switching browsers to see if this helps? 

Otherwise, use incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. 

[Clzufall]

No that did not help.   Very unhappy that I have to change browsers.

[Jay]

Please could you attach a screenshot showing exactly what your browser is showing? Does the mouse wheel or trackpad on your device not allow you to scroll down?

[Clzufall]

This is not a hardware issue.  Both my mouse and trackpad act the same, the scroll bar/elevator on the screen moves down just a bit then the system pops me back to the top every time.  I can see there are more than 10 flies saved, because the scroll bar/elevator on the screen has room to move down and show more files, but for some reason it cannot.  When I use drop box from now on I will use a different browser which moves, works, and shows all the files properly.

[Jay]

What browser have you been using that was unable to view the Dropbox site correctly? Is it one of the recommend browsers here?

[Clzufall]

Safari is the one not working.  I can use Chrome, it works fine.

[Walter · Accepted solution]

In that case, have you ensured that you're using the latest stable version of Safari @Clzufall? 

Since you didn't get any different results after clearing the browser's cache and on a private browsing window, there might be a pending update on your browser that's essential for all the visual elements of our website to load normally. 

That said, I'm glad it seems to be working just fine on other browsers, like Chrome for example.