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I am unable to scroll down through my files.
In that case, have you ensured that you're using the latest stable version of Safari @Clzufall?
Since you didn't get any different results after clearing the browser's cache and on a private browsing window, there might be a pending update on your browser that's essential for all the visual elements of our website to load normally.
That said, I'm glad it seems to be working just fine on other browsers, like Chrome for example.
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi @Clzufall, thanks for posting today!
I'm sorry to hear about this. Are you experiencing this on the Dropbox site or the desktop or mobile app?
Any info you can provide would be great!
Jay
Community Moderator @ Dropbox
dropbox.com/support
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I am on the internet with the Dropbox site open.
Thanks for the info. Could you try switching browsers to see if this helps?
Otherwise, use incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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No that did not help. Very unhappy that I have to change browsers.
Please could you attach a screenshot showing exactly what your browser is showing? Does the mouse wheel or trackpad on your device not allow you to scroll down?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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This is not a hardware issue. Both my mouse and trackpad act the same, the scroll bar/elevator on the screen moves down just a bit then the system pops me back to the top every time. I can see there are more than 10 flies saved, because the scroll bar/elevator on the screen has room to move down and show more files, but for some reason it cannot. When I use drop box from now on I will use a different browser which moves, works, and shows all the files properly.
What browser have you been using that was unable to view the Dropbox site correctly? Is it one of the recommend browsers here?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Safari is the one not working. I can use Chrome, it works fine.
In that case, have you ensured that you're using the latest stable version of Safari @Clzufall?
Since you didn't get any different results after clearing the browser's cache and on a private browsing window, there might be a pending update on your browser that's essential for all the visual elements of our website to load normally.
That said, I'm glad it seems to be working just fine on other browsers, like Chrome for example.
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Need help with something else? Ask me a question!
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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