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meganh32's avatar
meganh32
Helpful | Level 5
2 years ago

How to view previews of online-only files on desktop (like how you can in the mobile app)? - macOS

I'm trying to figure out how to see previews, specifically of .jpeg online files, on my mac desktop. I use Dropbox almost exclusively for photo management and it's frustrating not even being able to ...
Desktop
desktop app
Preview
Previewing
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi meganh32, thanks for bringing this to our attention.

 

The difference between the apps is that the mobile app is primary used to preview files on the site, so it's actively downloading the thumbnails to let you preview the files in full when you tap them, and the full file is then downloaded.

 

Regarding the desktop, are you referring to using Quick Look on your Mac to see thumbnails, or something else?

 

This will help me to assist further!

ShropshireLad's avatar
ShropshireLad
Helpful | Level 5
2 years ago

Hi, I'm struggling with the same issue currently on my Mac (running up to date OS Ventura Version 13.3.1 ). My online-only files have plain JPG icons with no preview thumbnails and when I hit the space bar (or select Quick Look) there's nothing. My local files all display perfectly.

It's clear that I'm not alone with this issue.

Having tens of thousands of images to sort through, this issue is potentially a deal-breaker and one that may need me to move away from Dropbox. I don't want this - so would appreciate some serious help by the DB team.  Thanks in advance.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi ShropshireLad, let's jump right into this! 

     

    Which Dropbox version are you running? You can find this by locating your little Dropbox icon on the menu bar, next to your WiFi, and hovering your mouse over it. 

     

    If you right click on the files, and change to available offline, can you see the thumbnails then? Can you send me a screenshot of the missing thumbnails so I can have a visual of what you described?

     

    This will help me to assist further!

    • ShropshireLad's avatar
      ShropshireLad
      Helpful | Level 5
      2 years ago

      Hi Megan, thanks for the speedy response. 

      My Dropbox version is below:


      I've tried uninstalling, deleting the app, reinstalling, restarting, etc. and it made no difference.

       

      You can see the difference between online-only and local files as the screen grab below.

       

       

      I changed one of the files shown into available offline and it showed the thumbnail - but it had an annoying JPG graphic obscuring most of the preview - see below:

       

      I'm running macOS Ventura 13.3.1  
      I hope that this helps and thanks in advance for your help!

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