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I cannot believe that as a paid Dropbox customer, people I share links with get a giant full screen popup pushing them to sign up for Dropbox that they have to close out before they can view the link contents. This is so confusing for those who click on my shared links, not to mention tacky AF.
Where can I disable this?
This is kind of pushing me over the edge to finally cancel my Dropbox account. It's THAT infuriating.
This is what people see on mobile when I share a link to a folder with them:
Hi @lilro, thanks for posting today!
When sharing a link to a folder or file, it’s possible that this prompt might appear.
Currently, there isn’t a way to disable it completely when other users attempt to access the link. If you wish, you can suggest this change for others to vote on, so the dev team can look into this possibility in the future.
However, depending on your requirements, if you get this when sharing a file, you can force the browser to render or download it automatically.
Hope this helps!
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Thanks @Jay for the response. The forcing the browser workaround will not work for me. I need to share links to folders, not files.
I'm feeling frustrated that I have to request this as a paying customer. There should be no obnoxious upsells when I share links. Only a good user experience all the way through to the person receiving my link.
I went ahead and posted the suggestion. But shouldn't good UX be a part of Dropbox's internal process? Do I need to spell out what good UX looks like and why there shouldn't be a giant upsell blocking the contents of the link?
We do appreciate any feedback about our services, so I've made a note of your comments in our system.
The idea post is appreciated, and is the best method to forward suggestions to changes in the service to the dev team directly.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Need help with something else? Ask me a question!
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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