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When I load photos to a shared folder "anyone with link can view" the images are only viewable on desktop machine. Mobile will load the page, but there are empty/blank squares in place of all the images.
This is not only happening to me specific, but four other users and with shared folder links other than mine.
I do not have the dropbox ap installed on my phone but other users do and have same result - empty boxes where images should be.
Help?
Hi all,
My name is Frank and I’m a member of the Dropbox website specialist team.
First, I'd like to thank you all for reporting this problem with shared links. We're still investigating this at the moment, but it appears to be limited to shared links for folders; shared links directly to a file should still preview and function as expected. The issue also appears to be limited to web browsers on mobile devices. Desktop web browsers and the Dropbox mobile application are not experiencing this problem.
This has been reported to our engineering team who are investigating further, once I have more information on this I'll loop back here.
Thanks,
Frank
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Has anyone found a solution? Images cant be seen on a mobile through the "shared link"
Same problem here. Too many of my clients view images on their mobile phones without the dropbox app. Hopefully this can be fixed soon!!!
Hello, everybody!
I am photographer and I am using Dropbox to send the photos to my clients... so I send to them the link and they are saying that they cant see its. This problems exists for mobile and tablet devices.
Thank you!
It would be useful to give the community some extra info about your clients specs , i.e. what platform, device , os version are they using to view the pictures ... do they all have the same problem are they all using the same device or app ?
Most users have Android mobile phones, but they are some with Iphone too. The shared folder link, once opened, doesn't load any previews for the photos nor a larger view if one clicks the gray squares that should hold the preview photo.
I have checked with the latest version of Chrome, Opera and Ghostery android browsers and they all behave the same (attached photo taken in Chrome on Android 7.1).
The link works as intended on Windows desktop browsers, but some of my clients do not own a desktop or a laptop pc
.
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