Files Not Downloading With Double Click

[simonellery]

Hi there. I am looking at a dropbox guide. It says 'To access a file that is stored with Smart Sync, team members can just double-click it and Dropbox quickly downloads and opens it on their computer. '

However, from the dropbox finder window, I need to right click on change smart sync from online only to local to open a file. I'm using a Mac. How can I get it so all I need to do is double click on the file to download it?

[Hannah]

Hey @simonellery, thanks for posting and happy Monday!

Sometimes, when a file is very large and your internet connection isn't that good at the moment, the file won't be instantly downloaded with a double-click.

The workaround for this, is what you're already doing (right click> Smart sync> local).

Can you check your internet connection to make sure everything is okay?

Does this also happen with really small files?

Keep me posted.

[simonellery]

Thanks for this hannah. Hmm some files are less than 1mb. We have a great fibre internet coenction.

[Hannah]

Thanks for the update here!

So, what do you see when you double click on a file? Do you get any error messages?

If so, can you also send me a screenshot, so I can check it out?

[simonellery]

It seems to be miraculously working now haha. Thanks for your help 🙂

[Hannah]

Haha, perfect, I'm really happy to hear that!

If you need anything else, make sure to give us a shout! 🙂

[daisuke_adachi]

Hi there,

I am having a similar issue. When I double-click the file that is not local in the dropbox folder, I cannot open it. The symptom varies across file types, but here is a screenshot for the case when I try to open a csv file in Microsoft excel: It tries to get access grant, and when I click on Grant Access, I get the error message saying it cannot be accessed. Is there any fix on this issue?

Best,
Daisuke

[daisuke_adachi]

To follow up, a more simple example would be when I try to open a txt file. Here is the screenshot of the folder (so that you see that the file is in the crowd instead of local) and the error message.

Thanks!

[rbdginc]

Having the same issue here. Uninstalled/reinstalled the app, restarted, etc. No luck. Worked great for over a year. Working on an iMac Catalina OS.

[cgravelm]

I have the same issue. I have two dropbox (one personal and one business through work) that I have installed on two computers (iMac at work, and MacBook at home). Double-clicking to download smart sync files works on my laptop, but not on my work computer. I also get an error message saying that I do not have permission to open the file. Both computers have Big Sur 11.6.