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buysschaert's avatar
buysschaert
Explorer | Level 3
2 years ago

very slow viewer on android

Hello,

For several months, I have noticed that viewing (not loading) files is extremely slow on my Android phone. When I click on the file (excel for example) that I want to preview, there is a kind of blue square that flashes in the middle of the screen and it lasts and lasts. When the preview of the file finally appears, it is better not to touch anything (zoom for example) because then everything is erased and that **bleep** blue square reappears and it lasts and lasts. An idea ? THANKS

Android
Mobile
Preview
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi buysschaert, thanks for bringing this to our attention.

     

    What version of the Dropbox mobile app are you running, and who Android OS is on your device?

     

    This will help me to assist further!

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