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simonellery's avatar
simonellery
Helpful | Level 5
4 years ago

Files Not Downloading With Double Click

Hi there. I am looking at a dropbox guide. It says 'To access a file that is stored with Smart Sync, team members can just double-click it and Dropbox quickly downloads and opens it on their computer...
Desktop and Web
desktop app
Download
Mac OS
Sync and upload
sprocket003's avatar
sprocket003
Collaborator | Level 8

I also am having the same issue! When I double click a file that's in the cloud the Finder says "The file couldn't be opened." I'm on Monterey 12.0.1 on an M1.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago
Hi all!

For anyone affected by this, could you please try the steps outlined here and let me know if you notice any difference?
  • simonellery's avatar
    simonellery
    Helpful | Level 5
    3 years ago

    Nope, does nothing.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago
      Sorry to hear that simonellery. 

      May I reach out via email to have a further look internally? 
      • simonellery's avatar
        simonellery
        Helpful | Level 5
        3 years ago

        Sure thing  🙂

  • tanaudel's avatar
    tanaudel
    Explorer | Level 4
    3 years ago

    That seems to have worked, thank you.

  • WiseGrasshopper's avatar
    WiseGrasshopper
    Explorer | Level 3
    12 months ago

    I am having this same issue. The link goes to a generic Q&A page. Can you please resend the exact link? 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      12 months ago

      Hey WiseGrasshopper, thanks for reaching out to us.

       

      Quite a few things have changed since this thread was last active, so can you please clarify your issue?

       

      Are you not able to download online-only files with a double-click?

       

      Is your computer using the updated version of Dropbox for macOS on File Provider?

      • WiseGrasshopper's avatar
        WiseGrasshopper
        Explorer | Level 3
        12 months ago

        I am not able to download online-only files with a double-click. I am running Dropbox Desktop App on Surface Studio 2 laptop running Windows 11. All updates are active. 

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