Extremely slow downloads and views

[anuragrb]

I have an extremely fast gigabit connection, and can download from most websites at near about 100MB/s. However, when I try to download folders from Dropbox, it barely downloads at 1 MB/s if I'm lucky. This seems to be something new since I was able to download some content a couple of weeks ago at the speed I'd expect to be able to. Is my account being throttled or something? Even views of the content in these folders are slow, with each image taking minutes to load at a time.

[HREP]

After using Dropbox daily to deliver our company's product to our clients, we have been experiencing extremely slow upload speeds just recently.  I've checked all my settings (haven't changed anything on my PC, as far as I know), and I've googled everything under the sun.  I can't find anything on my end that is not set to optimize upload speeds.  Yet, I am experiencing times when it might take 2 hours to upload what should take less than a minute.  Is there something new going on with Dropbox?  If this persists, I will find it necessary to cancel our account and use a different cloud service, so can someone please help?  (Support personnel had no solution, when I called them)

[Hannah]

Hey @HREP, thanks for reaching out to us.

I moved your post to this relevant thread, so be sure to check it for any info that might seem helpful to you.

Also, can you please give us the ticket number for your communication with our support team, so we can look into it?

[Gene Wayne]

Hi @Megan !
No, I don't use any of the above. I checked on a second computer, one 20gb video file upload is not faster than 30 megabits per second. But uploading to Dropbox Replay or MASV is much faster. Maybe it has to do with different technology of upload?
But the download speed is good

[Megan]

Hi @Gene Wayne, and just to clarify, you've noticed these slow uploads mainly with the app, or the website too? 

Have you tried using a different network -if possible- just to track the behavior there? 

[HREP]

Ticket# 21471036

I also tried removing the Dropbox app from my PC and reinstalling it.  Speed remains horrible.

[Gene Wayne]

@Megan Dropbox App, Dropbox Web and Dropbox Transfer do not load faster than 30 Mbps. Only Dropbox Replay uploads my footage well, 80–100 Mbps.

Okay, I'll try to check elsewhere. Right now I'm working at a desktop workstation, but I'll figure something out.

[HREP]

Timing is the same as in my situation.  I have checked all of the settings, and I can't find anything that would explain it with the setup.  Looking for Dropbox to identify and address the problem.  My subscription comes up for renewal in a couple of months, and I'm already making the transition to another data delivery service, out of immediate necessity.

[Megan]

Hi @HREP, thanks for the ticket number reference! 

I was able to locate your ticket, and I can see that the advanced agents are working with you on this case, in order for you to come to a conclusion. And hopefully find what's triggering the situation that you mentioned. 

Also @Gene Wayne, it'd be amazing if you could check that, just so we can exclude this possibility too. However, if the issue remains, I would suggest that you contact our Support team directly. 

They have access to more account-specific info, and they'd be able to check a few things with you. If you don't have a paid account, let me know and I'll open a ticket on my end for you. 

Thanks! 

[Gene Wayne]

@Megan  Thanks for the answer, I have a paid account and I'll write to tech support.