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Forum Discussion
Excel Files not opening to edit in Excel from Dropbox.
Started this week. On my phone I can open an Excel file in Dropbox as a preview but when I click on the edit button I get the Office Excel opening (Downloading from Dropbox) screen, then it flips to...
Jay
Dropbox Staff
Dropbox StaffHi rajma420, generally, password protected documents can't be opened via the Dropbox mobile app or site.
Just for clarification, are you able to open the Word files, but not edit them, is that correct? Are these files in a private or shared folder on your account?
Here is it May 2024 and I am having the same problem as the previous individuals with Excel files not opening. Relieved to read the previous messages to know I am not alone. but disappointed to know it is not fixed. and my email contact w customer support person Brianna was less than helpful - suggestions like try a different network - huh? I still replied and gave her the answers...
is there anything to do or is it strictly a Microsoft problem?
I have been escalated to another member of the dropbox support team. suggestions were not helpful since I already know how to open an excel file from drop box . referred him to this discussion.
- Nancy
Hey bbeck! I’ve located your ticket in our system as well, and I can see your case is now being handled by our advanced team. I’ve left them one more internal note on your behalf with your posts here, so that they can see them.
Nancy
thank you very much. I hope they review the earlier posts with the screenshots from others (just like my situation) and consider the possibility that this is a microsoft bug.
really appreciate your assistance.
Barbara
