Error when trying to preview shared files on the website

[Kane S.]

Hi. When trying to access some shared personal files I get this error. Im not sure if its a setting my work has changed on the work issued laptop. Anyone have any workarounds that are simple to explain? 

[Hannah]

Hi there, @Kane S., thanks for bringing this to our attention.

Have you tried previewing these files from a different browser or a private browsing window, to see if you get a different behavior?

Let me know what you find.

[Kane S.]

Hi. No such issues when viewing on phone. Have cleared cache on laptop but same result.

[Hannah · Accepted solution]

Hey @Kane S., does the issue persist when you try from a different browser on your laptop?

[Kane S.]

 Hi, original issue was on Microsoft edge. I tried on google chrome and got same error, cleared cache and then it worked on google chrome. Issue remains on Microsoft edge but at least I can now access through Google Chrome. Thanks