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Forum Discussion
Error when trying to preview shared files on the website
Hi. When trying to access some shared personal files I get this error. Im not sure if its a setting my work has changed on the work issued laptop. Anyone have any workarounds that are simple to ...
Hannah
Dropbox Staff
Dropbox StaffHi there, Kane S., thanks for bringing this to our attention.
Have you tried previewing these files from a different browser or a private browsing window, to see if you get a different behavior?
Let me know what you find.
- Hi. No such issues when viewing on phone. Have cleared cache on laptop but same result.
- Hannah
Hey Kane S., does the issue persist when you try from a different browser on your laptop?
Hi, original issue was on Microsoft edge. I tried on google chrome and got same error, cleared cache and then it worked on google chrome. Issue remains on Microsoft edge but at least I can now access through Google Chrome. Thanks
