We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

Niffer1976's avatar
Niffer1976
New member | Level 2
3 months ago

Error -10673 when trying to open Dropbox files. Have had issues all day.

Have had issues all day with using DropBox.  I have been unable to open any files today.  Earlier I didn't receive any true error messages, just that the command couldn't be completed or the file wasn't shared with me.  I have had access to these files all until today from different sources and permissions were not changed on their ends (multiple originators).  Tonight trying to access two files and now I receive an error message when I click the links to even open these files - it just says 

error-10673.  I am using a Mac.  Updated to the most recent IOS and the computer has been restarted....I am a teacher and need access to these files.  I have no idea what is wrong.  

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hey Niffer1976, thanks for posting here! 

     

    I just wanted to check in with you, and ask if you're still having issues. 

     

    If so, would you mind clarifying if you're using our website, or desktop app when trying to preview your files? Provided you're using our website, please feel free to try a different browser, and let me know if the same thing happens then. 

     

    Keep me posted, and we'll take it from there! 

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!