We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
jon1906
4 years agoNew member | Level 2
Download failed - network error
I've been having a lot of trouble downloading files from Dropbox. I always get "Failed - network error".
The file is less than 1 GB, so it's NOT an issue with the file size. I've tried using incognito mode. Same errors.
Here's what happens. I start to download it. It begins, and downloads a certain amount (sometimes a few MG, sometimes a few dozen MG) and then it always stops, "Failed - network error." I click on it to resume. It starts again. It downloads a few more MG, and then gets stuck again, "Failed- network error." Typically I get to about 200MG doing this.
THEN it fails completely, stated, "failed - Forbidden." (When I tried it using Edge, it said I didn't have permission... which is odd because I had permission for the first 200MG or so.)
This is using Chome. I've had the same issues when I tried it using Edge. I've tried it on two different computers and had the same issues on both computers. This has been happening to me over several consecutive days.
After TWO HOURS of trying this, and repeatedly clicking "resume" I was eventually able to download a single 500MG file when I got through the whole process without getting the "forbidden" message. My attempts to get another similar size file have so far failed.
I'm pulling my hair out here.
- ccd2Explorer | Level 3
I am having exactly the same problem. I tried for three hours this morning. I tried to use different browsers, incognito mode, cleared all caches, tried different wifi connections and different computers and I still have the problem. Can anyone help?!
- apronNew member | Level 2
I'm having this same issue and I see that a lot of people are. I have tried all the "fixes" the mods suggest. No antivirus, not an overly big file, have tried in multiple browsers with and without incognito. I can download it perfectly using my old laptop on the same internet connection with the same link using the same browser. This began when I got an iMac with Monterey but I'm using the same browser versions. Did the mods fix your problem, Jon?
- 51514bradNew member | Level 2
I'm getting the same error. An artist sent me the link to download an album. The total folder size is 1.8 GB with 12 individual files contained within it. I successfully downloaded 6 of the 12 and suddenly I can no longer download any of those remaining. Once it fails I cannot restart the download, either.
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!