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jon1906's avatar
jon1906
New member | Level 2
4 years ago

Download failed - network error

I've been having a lot of trouble downloading files from Dropbox. I always get "Failed - network error".

 

The file is less than 1 GB, so it's NOT an issue with the file size. I've tried using incognito mode. Same errors. 

 

Here's what happens. I start to download it. It begins, and downloads a certain amount (sometimes a few MG, sometimes a few dozen MG) and then it always stops, "Failed - network error." I click on it to resume. It starts again. It downloads a few more MG, and then gets stuck again, "Failed- network error." Typically I get to about 200MG doing this. 

 

THEN it fails completely, stated, "failed - Forbidden." (When I tried it using Edge, it said I didn't have permission... which is odd because I had permission for the first 200MG or so.)

 

This is using Chome. I've had the same issues when I tried it using Edge. I've tried it on two different computers and had the same issues on both computers. This has been happening to me over several consecutive days.

After TWO HOURS of trying this, and repeatedly clicking "resume" I was eventually able to download a single 500MG file when I got through the whole process without getting the "forbidden" message. My attempts to get another similar size file have so far failed. 

I'm pulling my hair out here. 

 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    Hey jon1906; thanks for joining our Community!

    Can you please clear your browser's cache and try an incognito window without any plugins or extensions running and let me know if you get the same results?

    Thanks a bunch! 
    • ccd2's avatar
      ccd2
      Explorer | Level 3

      I am having exactly the same problem. I tried for three hours this morning. I tried to use different browsers, incognito mode, cleared all caches, tried different wifi connections and different computers and I still have the problem. Can anyone help?!

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Hi ccd2, welcome to our Community! 

         

        How large is the content you're trying to download? 

         

        Can you also send us a screenshot of the error you see on your end? 

         

        Thanks a bunch!

  • apron's avatar
    apron
    New member | Level 2

    I'm having this same issue and I see that a lot of people are. I have tried all the "fixes" the mods suggest. No antivirus, not an overly big file, have tried in multiple browsers with and without incognito. I can download it perfectly using my old laptop on the same internet connection with the same link using the same browser. This began when I got an iMac with Monterey but I'm using the same browser versions. Did the mods fix your problem, Jon?

    • 51514brad's avatar
      51514brad
      New member | Level 2

      I'm getting the same error. An artist sent me the link to download an album. The total folder size is 1.8 GB with 12 individual files contained within it. I successfully downloaded 6 of the 12 and suddenly I can no longer download any of those remaining. Once it fails I cannot restart the download, either.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        Hi 51514brad, it isn't possible to resume a failed download on the Dropbox site. Could you try switching browsers to see if this helps?

         

        Are you getting a specific error message when attempting to download the files?

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