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JohnK2's avatar
JohnK2
Collaborator | Level 8
5 years ago

Decryption fails running iOS 14.2

Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
Error Messages
Mobile
Third Party Integrations
  • CEBR's avatar
    CEBR
    4 years ago

    I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update.  Thanks for everyone's help and input.

206SA's avatar
206SA
Explorer | Level 3

Hi, I have same . I have similar problem after update to iOS 14.2. Anybody has found solution?

Iaincars's avatar
Iaincars
Helpful | Level 5
5 years ago
Yes. I assume you have excel (office 365) also installed on your phone. When you get the null error message select the icon at top righthand side of screen. Its the square with upward arrow. You should then see excel as an option. Select this, enter file password and it works fine. Same for pw protected word files.
  • Simon-m's avatar
    Simon-m
    New member | Level 2
    4 years ago

    Thanks - this works fine

    • GAHiker's avatar
      GAHiker
      New member | Level 2
      4 years ago

      I have the same issue as all who have posted. Work-around works.

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