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Forum Discussion

johnweidner's avatar
johnweidner
Helpful | Level 6
7 months ago

“Couldn't Load Preview.” error for photos on my iPhone 13 Paper app

No images will load in Paper app on my iPhone 13. All works fine on my Mac computer using Safari . The message is “Couldn't Load Preview.”
Dropbox Paper
Errors
Mobile
Preview
Previewing
  • BenDBX's avatar
    BenDBX
    5 months ago

    Hi Everybody,

     

    Thanks for letting us know it's working again! Our engineering team recently implemented a fix for previews in the mobile Paper app.

     

    Your feedback on the lack of updates on this issue is duly noted. We can't always share information on how a fix is progressing, and we do try to provide updates wherever we can. 

     

    Thanks,

    Ben

johnweidner's avatar
johnweidner
Helpful | Level 6

I tried turning off Wi-Fi on my phone, and using Cellular Data. Same problem exactly

johnweidner's avatar
johnweidner
Helpful | Level 6
7 months ago

Crazy question: I'm using hundreds of pictures in my Paper documents. Could there just be a limit to how much the iPhone Paper app can handle?

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