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Forum Discussion
“Couldn't Load Preview.” error for photos on my iPhone 13 Paper app
No images will load in Paper app on my iPhone 13. All works fine on my Mac computer using Safari . The message is “Couldn't Load Preview.”
Hi Everybody,
Thanks for letting us know it's working again! Our engineering team recently implemented a fix for previews in the mobile Paper app.
Your feedback on the lack of updates on this issue is duly noted. We can't always share information on how a fix is progressing, and we do try to provide updates wherever we can.
Thanks,
Ben
Jay
Dropbox Staff
Dropbox StaffHI johnweidner, could you try using a different network connection to see if this helps when previewing the files?
I tried turning off Wi-Fi on my phone, and using Cellular Data. Same problem exactly
Crazy question: I'm using hundreds of pictures in my Paper documents. Could there just be a limit to how much the iPhone Paper app can handle?
- Jay
Approximately how many pictures do you have in one document? If you create a new Paper doc with only a few images, does it load normally?
Approximately 10 to 20 pix, not very large in size. I just made a test document with two pictures, but it had the exact same problem.
