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GillW's avatar
GillW
Explorer | Level 4
4 years ago

Corrupted Word Documents

I am at my wit's end!  I didn't realise that DropBox would corrupt files.  I now have several Word documents in a folder that I need for my course work assessment which are no longer Word documents a...
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  • Lusil's avatar
    Lusil
    4 years ago
    No worries, GillW!

    Looking forward to hearing back from you.
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey @holpolshuf, do you use any other cloud services along with Dropbox?

 

This is a Windows icon and not a Dropbox icon. Keep in mind that while in File Explorer, a gray “X” icon can appear in a file or folder in your Dropbox folder sometimes.

 

It indicates that your file or folder may not be syncing with Dropbox.

 

To fix this, please try the steps in this article about fixing syncing issues in Dropbox. If that doesn’t fix it, you can also contact Microsoft support.

holpolshuf's avatar
holpolshuf
Explorer | Level 4
3 months ago

I sometimes use Google Drive, but none of the corrupted files are in Drive or came from Drive.  There were no disk issues, so moving on to attempt all the other fixes.  

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